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GLOBAL SUPPORT SERVICES

  • Overview
  • Customer Relationship Management
  • Sales and Marketing Services
  • Human Resources Management
  • Finance and Administration
  • Procurement and Supply Chain Management
  • Industry Verticals
Overview

Our GSS comprises of:

Business Process Outsourcing

Our offerings include value added services in

  1. Customer Relationship Management
  2. Sales and Marketing Services
  3. Human Resources Management
  4. Finance and Administration
  5. Procurement and Supply Chain Management

Discover how we innovate processes to deliver measureable business outcomes for clients in a range of industries and markets.

Customer Relationship Management

The Customer is not new, Relations are as old as a buyer and a seller and so is Management. The concepts of Customer Relationship Management (CRM) have existed since the concept of buying and selling came into being.

We at MaxIT believe that CRM is a strategy towards achieving a holistic view of any partner engagement. CRM, which is a combination of marketing and business processes, is the basic understanding of customers and how organizations measure them.

CRM requires customer-centric business philosophy and culture to support effective marketing, sales and service processes.

Sales and Marketing Services

In today's competitive market place, the service level benchmarks are going up and so is the Customer expectation. The easiest way to beat competition is to identify your customers early and keep your customers happy. Organizations have to increase their reach and connectivity to their customer, improve response & turn-around time and hope that the formula works.

So how do you get there, and quickly?

Well, what works is a motivated, engaged and vibrant team to support your front line sales and marketing staff. We help you with Accurate Market Survey, Quality Lead Generation based on updated database, Customer Acquisition by targeted outbound calling, 24x7 customer support and customized staffing solution to address fluctuating volumes.

Human Resources Management

MaxIT Human Resources Outsourcing handles your tactical human resources operations while you guide strategy. We can assist your enterprise with contact center management, benefits, payroll and employee data management, around the clock and around the globe.

Our solutions are designed to automate and streamline HR processes and put transactions at your employees' fingertips. And for those times when more touch than tech is required, our highly trained, multilingual global staff is more than qualified to assist.

The end result is intelligent interactions that improve workplace satisfaction and drive improved productivity for your employees and managers, a strategy that brings real value to your business.

Finance and Administration

MaxIT's approach to F & A outsourcing enables your business to positively impact bottom-line results and top-line growth.

Whether your enterprise wants to streamline operations across various business units or bring invoicing costs under control, we have the expertise, experience, methodology and technology to reduce the complexity of your financial operations and help you transform into a more scalable, agile and efficient enterprise.

We can provide end to end solutions to all your Procure to pay, Order to Cash, Record to Report or Business Intelligence / Analytics needs.

Procurement and Supply Chain Management

The global economy offers your enterprise more opportunities and more challenges than ever before. Your supply chain management operation must contend with ever-greater uncertainties of supply and demand, shorter product and technology lifecycles and increased use of third-party manufacturing, distribution and logistics partners.

We can help you address these challenges by providing real-time information visibility, increasing transparency and control over your extended global supply chain and business to business collaboration in order to improve your supply and demand synchronization.

In a challenging global economy, your supply chain must yield cost improvements and operational efficiencies. Create a better supply chain with a strategic sourcing approach that delivers greater savings, enhanced visibility, increased control and ongoing process innovation.

Industry Verticals

Insurance : Market Surveys and back office solutions for business processes.

Health Care : Lead Generation, Customer Acquisition and Retention services.

Education : Counseling, Lead Generation and Acquisition services.

Banking : Customer acquisition, Tele marketing, Mortgage and other lending processing, Collections

Telecom : Customer acquisition, retention and management services.

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